AI phone system for law firms
AI phone system for law firms
Capture new matters, urgency, conflict details, consultation requests, document questions, and existing-client callbacks without giving legal advice.
Meet Your Law Firms AI Employee
PhoneMachine answers calls for law firms, qualifies the request, captures the details, routes urgent work, and gives your team the clean next step.
What it handles for law firms:
New matter intakeCapture practice area, timeline, opposing party, location, and consultation goal.
Urgent deadlineIdentify hearing dates, filing deadlines, custody/safety concerns, and route quickly.
Existing client callbackCollect client, attorney, matter, urgency, and best callback window.
Document questionCapture document type and route; do not interpret.
Payment or invoiceRoute billing questions separately from legal questions.
Referral sourceCapture how they found the firm and who referred them.
Why law firms teams choose PhoneMachine
Legal calls are high value and high risk. Intake must be complete, careful, and routed quickly.
Capture
Missed consultation
A qualified prospect calls during a hearing and books with another firm. The AI captures matter type and urgency.
Route
Conflict-check gap
Important opposing-party names are missing from voicemail. The AI asks before routing.
Follow up
Deadline risk
A filing deadline is buried in a message. The AI highlights it immediately.
Automate
Advice boundary
Callers ask legal questions. The AI captures facts and routes without advising.
How it works
Answer, understand, route, follow up.
Law Firms caller reaches you
Use a PhoneMachine number or forward the line customers already call.
AI handles the front desk work
It follows your law firms scripts, FAQs, escalation rules, and caller history.
The conversation becomes structured data
Transcript, summary, tags, urgency, contact updates, and next action are saved.
Your team gets a clean handoff
Call back, text, assign a task, route urgent work, or launch approved follow-up.
Law Firms call handling, built in
Every vertical page keeps the current PhoneMachine system, with the scripts, boundaries, and intake fields changed for law firms.
Voice
Voice
Answers law firms calls 24/7 and captures intent.
Text / SMS
Text / SMS
Sends links, reminders, confirmations, and follow-up replies with consent controls.
Outbound
Outbound
Runs approved callback and follow-up scripts without inventing promises.
Knowledge
Knowledge
Uses approved law firms FAQs, policies, fields, and never-say rules.
Team handoff
Team handoff
Moves the conversation into your shared inbox with context and next steps.
Live call example
Hear the AI handle a law firms call.
New matter is the kind of scenario the page is built around.
New matter
CALLERI need to talk to an attorney.
PHONEMACHINEI can start intake. What type of matter is this, and is there any court date or deadline?
CALLERBusiness dispute, deadline next week.
PHONEMACHINEI will mark the deadline and capture opposing-party details for conflict review.
Explainer
How PhoneMachine works for law firms.
Use this walkthrough for the vertical-specific positioning, then test the same AI phone system live on the demo line.
The math
One captured consultation can pay for months.
Many firms need only one additional retained matter to justify the system.
Guardrails for law firms
The AI uses the same PhoneMachine workflow with industry-specific safety and compliance boundaries.
No legal advice
The AI performs intake and routing only.
Conflict checks
New matters should capture parties before consultation.
Confidentiality
Summaries should use firm-approved handling and access controls.
AI Receptionist
Starter
AI answers, records, and summarizes calls for one-person businesses.
$39/mo billed annually
Monthly option: $49/mo
Start free trial- 120 AI voice minutes / mo
What's included
- 1 business number + 2 users
- Inbound SMS inbox + outbound SMS (after carrier approval)
- Call recording + transcripts
- Browser video links
- 25 fax pages / mo
Best ValueMost popular
Business
The full AI phone system for growing teams.
$99/mo billed annually
Monthly option: $129/mo
Start free trial- 300 AI voice minutes / mo · 500 SMS / mo
What's included
- 5 users + 2 numbers included
- AI auto-learning + knowledge base
- API keys + webhooks
- Team chat + internal video
- Review collection + SMS keywords
Outbound Automation
Business Pro
Outbound automation for teams that run larger calling lists.
$239/mo billed annually
Monthly option: $299/mo
Start free trial- 600 AI voice minutes / mo · 1,000 SMS / mo
What's included
- Unlimited users + 2 numbers included
- Power Dial Contacts & Campaigns (voice + SMS)
- SMS drip automation
- Sentiment + predictive follow-up
- Voicemail drop
Enterprise
Enterprise
Custom — built for your team.
Custom
Contact Sales- Custom voice + SMS pool
What's included
- Custom users and numbers
- SSO, SCIM, audit logs
- Dedicated account manager + custom AI training
Law Firms setup
What the AI needs to know.
Conflict intake+
Caller, opposing party, related parties, business names, and matter summary.
Deadline capture+
Court date, response deadline, contract date, agency date, and urgency.
Matter categories+
Family, criminal, injury, business, employment, estate, immigration, and other approved areas.
Existing client rules+
Attorney, matter, urgency, and preferred callback method.
Never-say rules+
Do not give legal advice, predict outcomes, quote fees unless approved, or create attorney-client relationship language.
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Read articleStop sending law firms callers to voicemail.
Launch a 24/7 AI front desk with real phone, SMS, scripts, summaries, routing, and follow-up for law firms.
Start free trial