AI phone system for Optometrists and eye-care practices
AI phone system for optometry practices
Book annual eye exams, verify vision insurance, refill contact lenses, triage flashes and floaters, and handle frame warranty calls while the front desk is dilating patients.
Meet Your Eye Care AI Employee
PhoneMachine answers calls for optometry & eye care, qualifies the request, captures the details, routes urgent work, and gives your team the clean next step.
What it handles for eye care:
Annual exam bookingCapture insurance, last exam date, contact lens wearer, and dilated exam preferences.
Contact lens refillVerify Rx on file, brand, quantity, and shipping vs. pickup.
Vision insurance verificationCapture VSP/EyeMed/Davis plan details for the team to verify.
Urgent vision concernFlashes, floaters, sudden vision loss, eye pain, foreign body — escalate immediately.
Frame / warrantyCapture frame brand, purchase date, and damage type for the optician.
Pediatric examSchool vision concerns, first exam timing, and parent-present requirements.
Why eye care teams choose PhoneMachine
Optometry front desks juggle pretest, insurance verification, frame sales, and phones. Insurance questions alone eat hours a day, and urgent vision issues cannot wait on hold.
Capture
Pretest backup
Front desk is in the pretest room with a patient. Three calls stack up — one is a vision insurance question that takes 20 minutes to verify. The AI handles the verification intake without pulling the tech off pretest.
Route
Retinal emergency
Patient calls with flashes and floaters — possible retinal detachment. Calls a 4 PM Friday voicemail. The AI escalates same-day instead of letting the call sit until Monday.
Follow up
Contact refill friction
Patient wants to reorder dailies but it has been 14 months since the last exam. The AI captures the order and flags the exam-required hold without making the patient call back.
Automate
Frame warranty confusion
Customer's kid broke a frame. The AI captures brand, purchase date, and damage photo upload — the optician handles warranty without phone tag.
How it works
Answer, understand, route, follow up.
Eye Care caller reaches you
Use a PhoneMachine number or forward the line customers already call.
AI handles the front desk work
It follows your eye care scripts, FAQs, escalation rules, and caller history.
The conversation becomes structured data
Transcript, summary, tags, urgency, contact updates, and next action are saved.
Your team gets a clean handoff
Call back, text, assign a task, route urgent work, or launch approved follow-up.
Eye Care call handling, built in
Every vertical page keeps the current PhoneMachine system, with the scripts, boundaries, and intake fields changed for optometry & eye care.
Voice
Voice
Answers eye care calls 24/7 and captures intent.
Text / SMS
Text / SMS
Sends links, reminders, confirmations, and follow-up replies with consent controls.
Outbound
Outbound
Runs approved callback and follow-up scripts without inventing promises.
Knowledge
Knowledge
Uses approved eye care FAQs, policies, fields, and never-say rules.
Team handoff
Team handoff
Moves the conversation into your shared inbox with context and next steps.
Live call example
Hear the AI handle a eye care call.
Annual exam is the kind of scenario the page is built around.
Annual exam
CALLERI need to book my annual eye exam.
PHONEMACHINEHappy to get you in. Do you have vision insurance like VSP or EyeMed, and do you wear contacts or just glasses?
CALLERVSP, and I wear daily contacts.
PHONEMACHINEGot it — VSP, daily contact wearer. That means a contact lens fitting on top of the exam. Booking with the doctor — what days work?
The math
Captured exams pay for the system in week one.
Average annual exam with insurance and frame purchase runs $200-$600. Capturing two missed calls a week covers a year of phone coverage.
Guardrails for eye care
The AI uses the same PhoneMachine workflow with industry-specific safety and compliance boundaries.
HIPAA-aware handling
Patient PHI, Rx, and insurance data must meet HIPAA storage and access requirements.
Urgent clinical routing
Flashes, floaters, sudden vision changes, and pain escalate to the doctor same-day.
Insurance disclaimer
AI captures plan facts but does not promise specific coverage or out-of-pocket totals.
AI Receptionist
Starter
AI answers, records, and summarizes calls for one-person businesses.
$39/mo billed annually
Monthly option: $49/mo
Start free trial- 120 AI voice minutes / mo
What's included
- 1 business number + 2 users
- Inbound SMS inbox + outbound SMS (after carrier approval)
- Call recording + transcripts
- Browser video links
- 25 fax pages / mo
Best ValueMost popular
Business
The full AI phone system for growing teams.
$99/mo billed annually
Monthly option: $129/mo
Start free trial- 300 AI voice minutes / mo · 500 SMS / mo
What's included
- 5 users + 2 numbers included
- AI auto-learning + knowledge base
- API keys + webhooks
- Team chat + internal video
- Review collection + SMS keywords
Outbound Automation
Business Pro
Outbound automation for teams that run larger calling lists.
$239/mo billed annually
Monthly option: $299/mo
Start free trial- 600 AI voice minutes / mo · 1,000 SMS / mo
What's included
- Unlimited users + 2 numbers included
- Power Dial Contacts & Campaigns (voice + SMS)
- SMS drip automation
- Sentiment + predictive follow-up
- Voicemail drop
Enterprise
Enterprise
Custom — built for your team.
Custom
Contact Sales- Custom voice + SMS pool
What's included
- Custom users and numbers
- SSO, SCIM, audit logs
- Dedicated account manager + custom AI training
Eye Care setup
What the AI needs to know.
Urgent vision triage+
Flashes, floaters, sudden vision loss, eye pain, chemical exposure, foreign body, and double vision route urgently.
Insurance intake+
VSP, EyeMed, Davis Vision, Spectera, Superior — capture plan, member ID, and DOB for verification.
Contact Rx rules+
Rx expires annually in most states — flag expired Rx for exam-required hold.
Pediatric handling+
Parent must be present, first exam ideally before kindergarten, and school vision-screening referrals.
Never-say rules+
Do not diagnose, do not interpret pressure or vision changes, and do not promise insurance coverage outcomes.
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Read articleStop sending eye care callers to voicemail.
Launch a 24/7 AI front desk with real phone, SMS, scripts, summaries, routing, and follow-up for optometry & eye care.
Start free trial